Dunkin’ Franchisees’ National Supply Chain CEO to Bring Down Cost of Goods for Donut Shops

The chief executive in charge of Dunkin’s franchisee-owned national supply chain management company, Scott Carter, explains to franchisees: “If I can’t see it, I can’t measure it. If I can’t measure it, I can’t manage it and if I’m not managing it then I’m failing.”

In the Dunkin’ system, franchisees own the supply chain management company to control their cost of goods. That was recently negotiated by franchisees from their franchisor. Communications director Matt Ellis of Dunkin’ Donuts Independent Franchise Owners writes about the responsibilities and initiatives of new CEO Carter of the franchisees’ cooperative, the National DCP.

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